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Everything you agree to when you use qh888 — the account rules, the site conditions and the choices that stay yours — sits on this page in one place. Access depends on your local law and eligible regions, so read these terms together with the rules that apply where you live.
These terms are written for people using qh888 from Bangladesh, and they set out what we expect from each other while you hold an account with us. Nothing here overrides the law where you live. Whether you can open an account, deposit or withdraw depends on your local law and on the eligible regions we can serve, and that position differs from one country to the next. If local rules prevent part of the service, the remaining clauses still stand, and we will point you to whichever part is affected. We keep the wording plain on purpose. Where a clause needs a decision from you — accepting the current version, confirming your details, closing the account — that choice belongs to you in the account area, not to us. Payment handling stays inside the rails shown in your wallet, so if bKash, Nagad, Rocket or Bank Transfer appear there, treat that as the full list for your profile rather than a menu we can swap. When a clause changes, the updated version goes up on this page. The version you read here is the one that applies the next time you sign in, so look it over before you start a session if anything looks unfamiliar.
This policy follows your account rather than a single screen, so it helps to know which parts of the site it governs and which parts answer to somebody else's rules. Your sign-in, your in-site wallet, the lobby content you see after logging in and the payments you send through a local rail all sit inside it. Things you reach through a link, a wallet app on your phone or your own bank are outside it, because those providers run their own terms and their own checks. If you ever wonder whether a complaint belongs here, start with the route in your account area and we will tell you which document covers it. The distinction matters most when a transfer stalls: we can see the account side, while the wallet or bank sees the payment side. Reading it that way keeps both sides clear about who fixes what, and it saves you a round of explaining.
Your login, the details you keep on file and the way you sign in from a phone or a computer all fall under this policy. If someone uses your details without permission, tell us through the account route so we can check the session history and restrict access while we look into it.
Deposits and withdrawals you send through bKash, Nagad, Rocket or Bank Transfer are covered on the account side: the amount shown, the wallet you used and the record in your account wallet. The payment provider still applies its own rules to the transfer itself, and their confirmation is what settles it.
Everything we publish in the lobby is ours to maintain and ours to change: the slot titles, the live tables and the crash games you see after signing in. A table you join on a computer and a crash game such as Barisal Crash Arena you open on your phone both sit under the same terms.
Apps and pages we do not host sit outside this policy: your mobile wallet menu, your bank's own screens, browser extensions and any site you reach by following a link. Those providers decide how they handle your data, and their own terms apply when you use them.
Not every question about your account needs a support request — several you can settle yourself once you know where to look. Open your profile to check the name, mobile number and email we hold, and update anything that has gone out of date, because the details on file are the ones we use when we confirm a withdrawal. Transaction records for each transfer you send from a local wallet are listed against your account wallet, so you can compare what you sent with what we recorded before raising anything. If a clause is unclear, or you want a copy of the terms that applied when you joined, ask through the same route and we will point you to the version. And if you would rather close the account than leave it unused, you can request that instead.
Sign in and open the transaction list under your account wallet. Every deposit and withdrawal you have sent from a local wallet appears there with the amount and the wallet used, so you can confirm our side matches yours before you ask us to look at anything.
If your mobile number or email changes, update it in your profile rather than opening a second account. Keeping one verified set of details on file means withdrawal confirmations and policy notices reach the right place, and it keeps your account history in one line.
Use the contact route published on the site and describe the clause you want explained, with the section name if you have it. We answer policy questions directly rather than sending you back to the same paragraph you already read.
You can ask us to close your account instead of abandoning it. Tell us through the published route and we will confirm the request, explain what happens to any remaining balance and let you know which records we keep afterwards.
Policy questions move fastest when they land in the right place, so here is how we prefer to receive them. Start with the route published in your signed-in account area, add the section name you are asking about, and keep your account email on the message so we can match it to your profile. If your question is about a payment, include the wallet name and the reference your wallet app shows, because that is what lets us line your record up with ours. There is no separate policy phone line. Everything goes through the routes below, and we answer in writing so you have something to refer back to later. Keep the message short and specific; a clear reference beats a long story. Please do not send account passwords or wallet PINs through any message; we will never ask for them, and a genuine request from us will only ever point you back to the account area to confirm something yourself.
Signed in, the quickest path is the contact option in your account area. It carries your profile with it, so you do not have to repeat your details, and the reply stays attached to your account so you can find it later.
If you cannot sign in, use the contact route published on the site itself. Send the email address linked to your account and a short description of the clause or transaction you are asking about, and we will pick it up from there.
Many questions are already answered in the terms and privacy pages themselves. Read the section you are unsure about first; if it is still unclear, quote the heading in your message so we can answer the exact point rather than the whole chapter.
Your account carries two kinds of material: the details you give us and the activity the site records while you use it. We keep the first to run your account — signing you in, matching a bKash, Nagad, Rocket or Bank Transfer to your wallet record, and reaching you if a clause changes. The second helps us spot unusual sign-ins and keep the lobby working on mobile. Cookies do part of that work; they remember your session so you are not asked to log in on every page, and you can clear them in your browser settings at any time, though you will be signed out when you do. We hold records for as long as your account is open and for the period afterwards that local rules require, then we remove them. Anything you want changed, corrected or explained about your own data goes through the same contact route as a policy question.
We hold your sign-in details, the mobile number and email on your profile, and the transaction history tied to your account wallet. That is what lets us match a transfer you sent and answer a question about it later without asking you to repeat yourself.
Cookies keep you signed in while you move between the lobby and your wallet, and they help us see how the pages perform on mobile. You can block or clear them in your browser; the site will still load, but you will need to log in again on each visit.
Use a password you do not reuse elsewhere, and keep your wallet PIN inside your own wallet app rather than in a message to us. If you notice a sign-in you do not recognise, tell us through the account route so we can look at the session and limit access while we investigate.
Records stay while your account is open and for the period afterwards that local rules require, then we delete them. If you want a correction or an explanation of what we hold, send the request through the published contact route and we will respond in writing.
These are the questions that come up most often about how our terms work in practice, and the short answer to each one. Read them alongside the sections above rather than on their own, because the wording in the main clauses still takes priority if anything here reads differently. If your situation is not covered — a mobile number shared across two profiles, a transfer sent from someone else's wallet, an account you have not used for a while — send it through the published contact route and we will answer the specific case. We would rather explain a clause before you deposit than untangle a problem afterwards, so ask early. Nothing in a short answer here changes the clause it refers to, and a reply from our team about your own account is what settles your case.
Access depends on your local law and the eligible regions we can serve, so we cannot say yes for every address. Open the account page, read the terms here, and follow the steps shown; if something is not available where you are, we will tell you before you deposit anything.
Write to us through the contact route published on the site and mention that you want the earlier version. We keep the wording we published while your account has been open, and we will point you to the section you need rather than sending the whole document.
Not the wallet itself. Our policy covers your account with us: the details you keep on file, the transactions we record and the way you use the site. bKash, Nagad, Rocket and Bank Transfer each apply their own rules to the transfer, and their confirmation is what settles it.
Open your account wallet and check the record first — the amount and the wallet you used are both listed. If it still does not match what your wallet app shows, send the reference through the account contact route and we will compare our side with yours.
The current version always sits on this page, and we reach you through the email or mobile number on your profile when something material changes. Keep those details up to date in your profile so the message arrives where you actually read it.
Yes. Send the request through the contact route published on the site and we will confirm it in writing, explain what happens to any balance sitting in your account wallet, and tell you which records we keep afterwards under our retention practice.